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Security

Security always.

Scam alerts, good practices and a channel to report anything suspicious.

Security alerts.

No active alerts right now

When we spot a scam going around or an important change, it shows up here first. Meanwhile, these precautions always apply:

Important

Bewa never asks for payment outside the app

The deposit is paid by Pix inside the app. If someone claiming to be Bewa asks for Pix, a transfer or a boleto over WhatsApp, email or SMS, it is a scam.

Important

Never share passwords or codes

Our team never asks for your password, verification codes or card details, by message or by phone.

Heads up

Be wary of rush and too-good-to-be-true prices

Scammers create urgency so you pay before thinking. If you are being rushed, stop and check the agreement in the app.

Heads up

Check the link before you click

Our emails only notify you and lead to the app. If in doubt, do not click: open the app or the Bewa website directly.

Good practice

Keep the conversation inside the app

Chats and files recorded in the app help Bewa review a dispute more accurately.

Good practice

Bewa protects only the deposit

If someone asks for the full price of the deal through Bewa, be suspicious and report it to us.

If you have already paid or shared your details with someone suspicious, contact your bank right away and file a police report. Then report it here so we can investigate.

Report a problem.

Saw something odd, fell for a scam or had a problem with an agreement? Tell us. The more details and images, the faster we can act.

  1. You fill in the report and attach screenshots or photos.
  2. The team reviews it and, if needed, asks for more details by email.
  3. We take the appropriate action, such as blocking suspicious profiles or agreements.
Attach images (optional, up to 5 images of 5 MB)
Click or drag images hereChat screenshots, receipts, profiles or listings

    Do not send passwords, verification codes or full card details.

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